Privacy Policy
Last updated 28 August 2026
This policy describes our current practices and will be refined with legal counsel as the platform evolves. Client engagements are additionally governed by a signed service agreement, which takes precedence. Contact support@neolen.com with any questions.
1. Scope
This policy covers information collected through the public Neolen website (www.neolen.com). Data processed inside applications Neolen audits, hardens, and operates for clients belongs to those clients and is governed by each client's service agreement and the client's own privacy commitments to their users.
2. Information we collect
On the public website: information you voluntarily provide, such as name, email address, organization, and the description of your application and its problems, when you contact us.
3. Information we do not collect on the public website
The public marketing pages do not use third-party advertising trackers. We may use privacy-respecting, aggregate analytics to understand which pages are useful, without building individual advertising profiles.
4. How we use information
To respond to inquiries and scope intake audits, to perform and improve our audit and hardening services for clients, to maintain the security and audit logs a production software operation requires, and to communicate important service or policy updates.
5. Client application data
Applications Neolen hardens or operates are worked on under the client's engagement and on the client's behalf. Data belonging to a client's business — their customers, transactions, and records — is accessed only as required to perform the engagement, is never used to train models, and is never shared across clients. What we retain across engagements is structural knowledge (failure classes, audit checks, hardening procedures), never client business records.
6. Data sharing
We do not sell personal information. We share information only with service providers who help us operate the platform (e.g. cloud infrastructure, email delivery), under confidentiality obligations, or where required by law.
7. Data retention & security
We retain account and platform data for as long as an account is active, plus a reasonable period thereafter for legal and operational purposes. We apply role-based access control, encryption in transit, and audit logging. Clients leaving the service receive their business data exported in standard formats.
8. Your choices
You may request access to, correction of, or deletion of your personal information by contacting us.
9. Grievance officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, grievances regarding this policy or your personal data can be directed to our grievance contact at support@neolen.com or +91 76785 11552. We aim to acknowledge grievances within 24 hours and resolve them within 15 days.
10. Changes to this policy
We will update this page as the product and our data practices evolve, and will note the effective date of material changes above.
11. Contact
Questions about this policy can be sent to support@neolen.com or +91 76785 11552. Registered office: Neolen Services Private Limited (CIN: U72900UP2021PTC156376), Keshav Market, Rajaram Ki Bagiya, Shamshabad Road, Agra, Uttar Pradesh, India - 282001.