Terms of Service
Last updated 28 August 2026
These terms govern the public website. Every engagement is additionally governed by a separate signed service agreement covering the audit fee, the hardening scope and price, and any operations retainer — that agreement takes precedence over this page.
1. Acceptance of terms
By accessing the Neolen website, you agree to these Terms of Service. If you are using the site on behalf of an organization, you represent that you have authority to bind that organization.
2. The service
Neolen is a service company that takes applications generated by AI app builders and makes them production-grade, then optionally keeps them running. Engagements consist of a fixed-fee intake audit, a fixed-price hardening engagement scoped from the audit findings, and an optional monthly operations retainer covering monitoring, incident response, and changes. Engineers perform and sign off all work; AI agents assist under engineer review.
3. Scope boundary
Neolen works on one problem statement: applications generated by AI app builders that need to reach and stay in production. We do not build applications from scratch, rebuild working systems in a different framework, or take on work outside the AI-generated application stack — and we will say so plainly before any engagement begins. Commitments apply only to work accepted in a signed service agreement.
4. Acceptable use
You agree not to use the website or a delivered application to violate applicable law, to circumvent access controls, to resell the service without agreement, or to submit descriptions intended to produce unlawful functionality.
5. Intellectual property
Neolen retains all rights in its internal operational assets — the failure taxonomy, audit harness, hardening playbooks, and verified replacement modules — including refinements derived from engagements. You own your application, its code, and your infrastructure; hardened systems are delivered on infrastructure you own, with repository, CI, environments, and documentation handed over as set out in the service agreement.
6. Your data
Business data inside your application is yours. It is accessed only as required to perform the engagement, is never used to train models, and is never shared across clients. Work touching live customer data is engineer-owned and performed with backups and rollback procedures in place.
7. Service levels & maintenance
Where an operations retainer is in place, monitoring, incident response, and change delivery are provided as set out in the service agreement. We may perform maintenance that temporarily affects availability, and will provide notice where reasonably possible.
8. Disclaimers & limitation of liability
Except as expressly set out in a signed service agreement, the website is provided on an 'as is' basis without warranties of any kind. To the maximum extent permitted by law, Neolen's aggregate liability is limited as set out in the applicable service agreement.
9. Governing law & jurisdiction
These terms are governed by the laws of India. Subject to the dispute resolution provisions of any separate signed agreement, the courts at Agra, Uttar Pradesh shall have exclusive jurisdiction over any dispute arising out of or relating to these terms.
10. Changes to these terms
We may update these terms as the product evolves. Material changes will be reflected by an updated effective date above.
11. Contact
Questions about these terms can be sent to support@neolen.com or +91 76785 11552. Registered office: Neolen Services Private Limited (CIN: U72900UP2021PTC156376), Keshav Market, Rajaram Ki Bagiya, Shamshabad Road, Agra, Uttar Pradesh, India - 282001.